SERVICE ATTACHMENT – Turncom360 Meetings
Last updated: September 9, 2021
This Service Attachment is a part of your Agreement with Turncom360, which includes the terms and conditions agreed to by the Parties under which Turncom360will provide the Turncom360 Meetings Service to Customer.
SERVICE OVERVIEW
Turncom360 Meetings is a cloud-based video conferencing and collaboration service that includes screen sharing, chat, desktop and mobile applications.
Turncom360 Meetings includes:
Turncom360 Meetings video and audio conferencing service with up to 25 participants.
Collaboration tools, including in-meeting chat, screen sharing, document collaboration, and other innovative tools.
Turncom360Meetings may be accessed from a variety of user End Points, including desktop applications, web clients, and mobile applications.
Turncom360Meetings utilizes the Turncom360Network and the public Internet to deliver video conferencing services to the Customer. Turncom360Meetings, the Turncom360Network, and any other services provided shall be operated and maintained at the sole discretion of Turncom360and within the physical location or locations of Turncom360’s choosing. Turncom360 shall not be obligated under any agreement to allow Customer access to Turncom360Meetings’ operations or the operations of the Turncom360Network via either physical or virtual means.
Throughout the term of any agreement executed by Turncom360and Customer and upon any agreement cancellation, termination, or expiration, Turncom360shall retain sole ownership of all Turncom360Meetings infrastructure and the Turncom360Network including but not limited to all hardware and software related to Service delivery, Turncom360Meetings operations, and Turncom360Network operations.
SERVICE PERFORMANCE & DESIGN
VIDEO QUALITY: Turncom360is committed to delivering a level of quality of the user experience which is consistent with common expectations of business-grade video conferencing service. Customer acknowledges assessment of video quality is subjective and difficult to measure and depends on a variety of technical and environmental factors. These factors include but are not limited to Internet Service Provider (ISP) reliability, ISP latency, ISP jitter, ISP network loss, Customer PC or device, and Customer local network performance including Customer owned/provided network equipment or devices. Customer further acknowledges these factors and others related to delivering video service are outside of the scope of Turncom360’s control and Turncom360 shall not be held responsible for video quality degradation which is a result of these stated items or other items outside of Turncom360’s control. Video quality for all Turncom360services is subject to the criteria set forth in the Technical Sufficiency Criteria Exhibit within the Agreement.
EXTERNAL CALLS: External calling is not available for Turncom360 Meetings End Users. Where External Calls to Turncom360Meetings from the PSTN are available for Meetings End Users, such calling is available only for the purpose of participants joining existing conferences.
NO 911: 911 Services are not available for Turncom360 Meetings End Users. Turncom360 Meetings End Users must have an alternative means for placing emergency calls available at all times.
PURCHASE PLANS
Turncom360Meetings is made available in several purchase plans which are described more fully at https://www.turncom360.com/
